Refund policy

At Trevora Nest, customer satisfaction is important to us. If you are not completely happy with your purchase, we offer a 30-day return policy. Please read the following policy carefully to understand our return and refund process.

1. 30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

If you wish to return an item, you must contact us by email within 30 days of receiving your order to request a return.

Please do not send any items back before contacting our customer support team and receiving return instructions.

2. Return Conditions

To qualify for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of delivery.

  • The product must be returned within 14 days of receiving return approval and instructions from our team.

  • The item must be unused, unworn and in its original new condition.

  • The product must be returned in its original packaging.

  • The item must not be damaged, altered or show signs of use.

We reserve the right to assess returned products before approving a refund.

3. How to Request a Return

To start a return, please email our customer support team at:

support@trevoranest.shop

Please include the following information in your email:

  • Your full name

  • Order number

  • Product you wish to return

  • Reason for the return

  • Relevant photographs, if the item is damaged or faulty

Our team will review your request and provide further return instructions.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed within 10 days of approval.

Refunds will generally be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.

5. Damaged, Faulty or Incorrect Items

If you receive a damaged, faulty or incorrect product, please contact us by email at support@trevoranest.shop as soon as possible.

Please provide your order number and clear photographs of the issue so our team can review the matter and help arrange an appropriate resolution.

Your statutory consumer rights are not affected by this policy.

6. Return Shipping

Please contact us before returning any product so we can provide the correct return instructions.

Unless the item is faulty, damaged or incorrect, customers may be responsible for the cost of return shipping.

If your item arrives damaged, faulty or incorrect, please contact us so we can discuss the appropriate return arrangements.

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@trevoranest.shop.

If your order has already been dispatched, cancellation may no longer be possible, and you may need to follow our return procedure.

Your statutory cancellation rights remain unaffected.

8. Contact Us

If you have any questions about returns or refunds, please contact our customer support team:

  • Business Name: Trevora Nest

  • Email: support@trevoranest.shop

  • Phone: 0161 789 1557

  • Address: 72 Rocky Ln, Manchester, Lancashire, M30 9LY, United Kingdom

We appreciate your business and will do our best to make your shopping experience with Trevora Nest a positive one.