Shipping policy

Shipping Policy

At Trevora Nest, we aim to deliver your orders safely and efficiently. We currently offer shipping exclusively within the United Kingdom. Please review our shipping policy below for information about order processing, delivery times and shipping arrangements.

1. Shipping Locations

We currently ship to addresses within the United Kingdom only.

We do not offer international shipping at this time. Orders with delivery addresses outside the United Kingdom cannot be accepted.

2. Order Processing Time

Once your order has been successfully placed and payment confirmed, our team will begin processing it.

Order processing time: 2–3 business days.

Processing includes order verification, preparation and packaging before dispatch.

Please note that orders are not processed or dispatched on weekends or public holidays.

3. Shipping and Transit Time

After your order has been processed and dispatched, it will be handed over to the delivery carrier.

Estimated transit time: 3–5 business days.

Transit time refers to the period from dispatch until delivery to your shipping address.

4. Estimated Total Delivery Time

The estimated total delivery time is:

Processing time: 2–3 business days
Transit time: 3–5 business days
Total estimated delivery time: 5–8 business days

Delivery times are estimates and may occasionally vary due to courier delays, adverse weather, public holidays or other circumstances beyond our control.

5. Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase. Please review your order total carefully before submitting payment.

6. Order Confirmation and Dispatch

After placing an order, you will receive an order confirmation.

Once your order has been dispatched, you may receive a shipping notification with tracking information where available.

Please check your email, including your spam or junk folder, for order updates.

7. Delivery Delays

Although we aim to meet the estimated delivery timeframe of 5–8 business days, occasional delays may occur due to circumstances outside our control.

If your order has not arrived within the estimated delivery period, please contact our customer support team so we can assist you.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please double-check your name, address, postcode and contact details before completing checkout. Trevora Nest cannot guarantee successful delivery if incorrect or incomplete information is provided.

9. Missing or Undelivered Orders

If your order appears to be missing or has not arrived within the expected delivery timeframe, please contact us. We will do our best to investigate the issue and assist you.